I ordered the Ming Green Marble tiles from Country Floors, which were labeled as having slight variation (V2) on the website. However, the tiles I received had extreme color differences- far beyond what would be considered “slight.” The variation made the tiles completely unusable for my project. Unfortunately, customer service was unhelpful and unwilling to offer any resolution. Disappointed with both the product and the support.
Response to Country Floor's Reply:
After receiving the first batch of tiles, Country Floors acknowledged that the variation exceeded the typical range and offered to replace only a portion of them. Unfortunately, this wasn’t sufficient to resolve the issue. To try and make the project work, we purchased an additional batch of tiles ourselves, but this second shipment had even more extreme variation (shown in the second photo) and was unusable.
The complimentary replacement tiles that were promised were not part of that second shipment. Instead, they arrived after 20 days, without notice, and well after our project timeline. At that point, they were useless.
Ultimately, we had to turn to another vendor as the second batch was not a viable solution. The lack of consistent quality and communication made it impossible to proceed with Country Floors.
