I'm a designer that has spec'd Akdo tiles for my clients for the past 10 years. Unfortunately, that has come to an end with 1 bad customer experience. They sold our clients faulty tiles (Next Diagonal Thassos/Terrazo/Steel) supposedly permanently yellowed by the glue even though the discoloration was uniform. Our rep, Kevin Foster, apologized and told us he would make it good by replacing the tile with another product as the original selection had a bad lot and would be some time before they got re-stocked. He went as far as to tell us that they would pay the difference even if the reselect cost more because they wanted to make this right. After my clients went to a showroom and reselected, we heard absolutely nothing from Akdo. I went to the local tile distributor who went to Kevin, then the step above Kevin and then finally the owner. It taken an entire month to find out they're not going to stand behind what we were told, and help us in no way with this resolution.
10 year relationship ruined not just for me and my firm, the tile distributor involved, but also the home builder. Clients understandably angry. Overall one of the worst customer experiences I've had in this industry. Truly a disappointment that they left us high and dry without a resolution.
