Go Back

Ann Sacks (18th Street)

Union Square

Luxury ceramic, stone, glass, metallic tile; custom mosaics

About Ann Sacks (18th Street)

Contact Info

Ann Sacks New York City

3.6

Based on 16 reviews

review us on

Anthony Grippo

3 months ago

Sales team here not helpful at all. The person that I was dealing with - Angela - was useless and gave the impression that she could care less about getting my business.

Mylene Doucene

8 months ago

Tiles are beautiful. But the sales team is rude. You are not getting our business. If you want to sell high end tiles, get friendly and capable sales team.

Andrew Corso

9 months ago

Although we ultimately selected our bathroom tiles from Ann Sacks, the overall experience was forgettable one of the least impressive in our tile shopping journey. The showroom is beautiful and the product selection is undeniably high quality, but the service fell far short of expectations.

We encountered a lack of attentiveness and care — especially surprising given the premium nature of the brand. Our show room appointment started 28 minutes late without apology or acknowledgment. For a design-forward company, we expected a more elevated and supportive experience, especially during such a detail-oriented process.

In the end, we’re happy with the tiles we chose. With some improvement in client care and communication, this showroom could truly match the quality of the materials it sells.

Luis Castro

2 years ago

Amazing services

Maria Rendon

2 years ago

Stephanie Barnes

2 years ago

This company does not have quality control and sent me tile that was clearly defective. Some pieces were fine, the rest are defective. This is only noticeable after install as some pieces were acceptable. A rep from the company told me “your tiles are wet, you need to allow them to dry” (even though they weren’t wet). The rep then attempted to tell me my installer installed the tile incorrectly (he installed it correctly). Finally after showing them a video of spare tiles that were defective (meaning dry and the installer hadn’t installed them) they finally admitting the product was defective and their solution was that I have to pay to have all the tile and drywall removed myself. To say this company is grossly incompetent in resolution and quality product is an understatement. They did everything to try to blame me for their defective product and have done ABSOLUTELY NOTHING to resolve. Don’t waste your time with this company. (The grey terrazzo is the defective tile)

Grace An

3 years ago

I’m a home owner and I’ve been working with Oliver on my bathroom tiles. It’s been a smooth and efficient process and Oliver’s professional advice has been extremely helpful. Highly recommend!

---- update----
We had some problems with the tile installation, due to our contractor's lack of experience. We reached out to Oliver and asked for help, and every single time he was extremely patient and offered professional advice. I can't thank him enough.

Joseph Jackson

4 years ago

An sacks sold us tile that was vastly different than the samples we saw and in two distinct batches one with a dark rough finish and one that was clean. We attempted to negotiate a return to purchase other tiles that were finished wewith some level of consistency and they offered to sell us new tiles at a premium and not offer us any trade in value for clearly deficient tile. Customer service was extremely unhelpful and non commercial even after buying tens of thousands of dollars of tile.

Have a Suggestion?

Send us an email